Courses and Workshops
Lunch and Learn
Join Doris for a 1 hour Lunch and Learn.
Topics Covered:
- Becoming a Person of Influence
- Everyone Communicates, Few Connect
- 15 Invaluable Laws of Growth
- Put Your Dream to the Test
Media Training
Every day you go to work, assume your company or organization may be on the evening news. The news can be good or bad. Are you ready to face the cameras? Are you ready for “prime time?” Prepare for the interview before it happens. Don’t get caught off guard. Sign up for a full or half day workshop designed to give participants an understanding of the media and how best to control the message and the flow of information when the reporter is knocking on your door. The session includes a description of the local media, a discussion of what is newsworthy and what makes news, a list of do’s and don’ts, and bridging techniques to use in the interview with a seasoned television reporter.
Professional Image
The Professional Image is essential for workplace. Communications Strategist, Doris McMillon knows what it takes to create the winning image for men and women. She will teach you how to maximize your opportunities by creating an image that speaks leadership, professionalism, confidence, credibility and power. Participants will learn how to polish their image in three areas: physical appearance, behavior, and communication skills.
What you will learn:
- Why the first impression is the most important
- Effective grooming techniques
- How to dress according to your environment
- How to avoid Fashion Faux Pas’
- Understand the importance of image and attitude
- How to shop…quality not quantity
- How to turn a professional image into professional status
- How to create the winning image for you
Executive Presentation Coaching
Half the battle of giving a great presentation is getting to the podium! Inexperienced speakers say they would rather have a tooth pulled without anesthesia than make a presentation. But once you have spent time with Communications Strategist, Doris McMillon, those fears will be greatly diminished. McMillon puts you totally at ease and draws the best from you.
If you are bidding on any type of contract and need to “Ace” the orals, we provide the coaching you need to win. There are three areas of focus: How you look, How you sound and What you say. When you put those three elements together and practice, your presentation will be clear, concise and credible.
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What you will learn:
- How to kiss nervousness good bye
- Dress for Success
- Speak with Confidence
- How to add enthusiasm and energy to your presentation style
- Use the tone, inflection and the volume of your voice to work for you
- How to have a more engaging telephone voice
- Use positive body language
- Translate your presentation from an “in person” audience, to radio or webinar/on camera presentation
- How to have a more engaging telephone voice
- Learn to use technology to share your message
Customer Service Training
Providing GREAT customer service is an attitude of the heart! What is in the heart comes out of the mouth and is manifested in one’s actions. At the heart of service excellence is a winning attitude. The service superstar knows how to keep the customer coming back and that means repeat business. McMillon Communications, Inc. provides Customer Service Training to Corporate, Government agencies and the Non-Profit sector in order to boost the bottom line.
Your Customer Service Professionals will learn:
- How to have a great attitude
- How to define the customer’s needs
- How to establish relationships and rapport
- How to communicate
- How to go the extra mile
- Recover from service mistakes
- Use the telephone and email
Perfecting Your Elevator Pitch
These are tough economic times and businesses are holding on to their dollars. So how do you win over the company with whom you’d like to do business in a short amount of time? Think about this, you are in an elevator with the client you have been dying to meet. How do you tell him/her that your company can impact the bottom line for the good in that ride from the first floor to the penthouse and have them asking for more? Perfect your pitch and practice it!
What you will learn:
- How to craft a powerful 30 second spiel that gets attention
- How to take the “pitch” to the next level
- How to speak with confidence
Say it Like a Pro! Speaking the Language of Commerce™
Good oral communication skills account for 85% of your success! If your team members aren’t speaking the Language of Commerce, ™ chances are they are not moving up in your organization or getting the positions desired.
Language of Commerce™ workshop participants learn how to “code switch” from non-standard English to Standard English with a concentration on diction, pronunciation and the proper use of grammar.
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For example, a real “ear burner” is the use of the word “axe” instead of “ask.” When potential employers hear that word mispronounced, they may assume a lack of intelligence and capability of the speakers. That single pronunciation difference can be enough to tell the person in the hiring position that they don’t want that person “on board.” Say it Like a Pro! Speaking the Language of Commerce™ teaches the participant how to produce the Standard English sounds and eliminate the pronunciation differences. Participants understand the importance of becoming bi-dialectic and will learn how to “code switch.” Participants are not asked to abandon their personal speaking style, but to add another tool to their language tool box. It is important that the participant learn their current speaking style is different not deficient.
Say it Like a Pro! Speaking the Language of Commerce™ is offered as a 1 to 2 day workshop. Workshops are also offered for trainers within their organizations.
